Privacy Policy – batpor Online Gaming Platform Pakistan

1.Introduction

batpor ("the Platform", "we", "us") is committed to protecting the privacy of all players who register and use the platform. This Privacy Policy explains how we collect, use, store and protect your personal information when you use batpor's website and services, including casino games, sports betting, slot games, fish games and the VIP programme.

This policy is written in plain language for Pakistan players. We want every player to understand exactly what happens with their data — not because we are required to say so, but because we think transparency is the only way to build genuine trust with the people who use our platform.

By registering an account on batpor, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not register or continue using the platform.

This Privacy Policy should be read alongside our Terms and Conditions, which govern the overall relationship between you and batpor.

2.Information We Collect

batpor collects personal information in three ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information provided by third-party payment processors in connection with your PKR transactions.

Information you provide directly:

• Full name as it appears on your national identity card (CNIC)
• Date of birth (for age verification purposes)
• Email address and mobile number
• City and province of residence in Pakistan
• Payment details — including JazzCash account number, Easypaisa account number, bank account details, Raast ID or card information — used for PKR deposits and withdrawals
• Identity verification documents where requested, including a copy of your CNIC or proof of address
• Communication preferences and account settings

Information collected automatically:

• Device type, operating system and browser type
• IP address and approximate geographic location (city level)
• Session duration, pages visited and features used on the platform
• Login timestamps and logout timestamps
• Betting and gaming activity records — games played, wagers placed, outcomes and PKR amounts
• Bonus claims and promotion participation records

3.How We Use Your Data

batpor uses the personal information we collect only for the purposes outlined below. We do not process your data for purposes unrelated to the operation of the platform or the management of your account.

• Account creation and management: Your registration information is used to create and maintain your batpor account, verify your identity and ensure one account per player.
• PKR transaction processing: Payment information is used solely to process your deposits and withdrawals in Pakistani Rupees through JazzCash, Easypaisa, Raast, bank transfer or card.
• Age and identity verification: Identity documents are reviewed to confirm that you meet the minimum age requirement of 18 years.
• Customer support: Contact information and account activity data are used by support staff to respond to your queries accurately and efficiently.
• Security and fraud prevention: Technical and activity data are used to detect suspicious login attempts, unusual transaction patterns and potential fraud or abuse.
• Responsible gaming monitoring: Activity data including session frequency, deposit patterns and gaming duration is monitored to identify accounts that may benefit from responsible gaming tools or intervention.
• Platform improvement: Anonymised aggregate data about how players use the platform is used to improve features, game selection and user experience.
• Promotional communications: Where you have consented to receive promotions, contact information is used to send you information about bonuses, VIP offers and new features. You can opt out at any time from your account settings.

4.Payment and Transaction Data

All financial transactions on batpor are denominated in Pakistani Rupees (PKR). batpor processes deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, debit card and credit card.

Payment data — including mobile wallet numbers, bank account details and card information — is used exclusively for the purpose of processing your PKR transactions. This data is handled in accordance with the security standards required by each payment provider.

• batpor does not store full card numbers. Card transactions are processed through the relevant payment gateway, which handles card data directly.
• Mobile wallet numbers (JazzCash, Easypaisa) associated with your account are stored in encrypted form and used only for withdrawal processing to your verified payment method.
• All PKR deposit and withdrawal records are retained as part of your account transaction history, which is visible to you within your account dashboard.
• Transaction records are retained for a minimum period required for financial record-keeping and fraud investigation purposes, even after an account is closed.

5.Cookies and Tracking Technologies

batpor uses cookies and similar tracking technologies to operate the platform, maintain your login session and improve performance. We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language and currency preferences and keep your account secure during your visit. You cannot opt out of essential cookies without losing access to the platform.
• Performance cookies: These collect anonymised data about how the platform is used — which pages are visited most, where errors occur and how quickly pages load. This information is used to improve platform performance.
• Security cookies: Used to detect and prevent fraudulent logins and suspicious session activity.

batpor does not use third-party advertising cookies, retargeting pixels or social media tracking scripts on the platform. Your browsing activity on batpor is not shared with external advertising networks.

Most browsers allow you to control cookie behaviour through their settings. However, blocking essential cookies will prevent you from using core platform functions including logging in and placing wagers.

6.Data Sharing and Third Parties

batpor does not sell your personal data to any third party. We share personal information only where it is necessary to operate the platform, and only with parties who are contractually bound to handle it securely and use it only for the specified purpose.

• Payment processors: JazzCash, Easypaisa, Raast, banking institutions and card processors receive the payment information necessary to process your PKR deposits and withdrawals.
• Identity verification services: Where third- party verification tools are used to confirm identity or age, only the minimum necessary data is shared for that purpose. Verification providers are not permitted to retain or use your data beyond the verification task.
• Game providers: Some casino and slot games on batpor are provided by third-party game studios. These providers may receive anonymised session data related to gameplay for the purpose of game performance monitoring. No personally identifiable information is shared with game providers.
• Legal and regulatory obligations: batpor may be required to disclose personal data in response to a lawful request from a competent authority. We will only comply with requests that meet the applicable legal standard and will not voluntarily disclose player data beyond what is required.
• Fraud prevention: Where fraud or money laundering is suspected, relevant account and transaction data may be shared with fraud investigation services or financial institutions as part of a legitimate investigation.

7.Data Retention

batpor retains personal data for as long as your account is active and for a period after account closure as required for legal, financial and fraud-prevention purposes.

• Account and identity data is retained for the duration of your active account plus a minimum retention period after closure.
• PKR transaction records — including deposit and withdrawal history — are retained for a minimum period required for financial record-keeping, even after account closure.
• Activity data such as gaming session logs and bet records is retained while your account is active and for a defined period afterwards for audit and responsible gaming review purposes.
• Identity verification documents submitted during the verification process are deleted once verification is complete and the account is active, unless retention is required for an ongoing investigation.
• Communication records such as support chat logs and email correspondence are retained for customer service and dispute resolution purposes.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

8.Data Security

batpor takes the security of your personal data seriously. We apply technical and organisational measures appropriate to the sensitivity of the information held.

• All data transmitted between your device and the batpor platform is encrypted using industry-standard TLS encryption.
• Stored account and payment data is encrypted at rest using current encryption standards.
• Access to player data within batpor is restricted to personnel who require it to carry out their job function. Access is logged and reviewed.
• Login security includes account lockout after repeated failed attempts and alerts for login from unrecognised devices.
• Payment details — particularly card data and mobile wallet credentials — are handled in accordance with the security requirements of the relevant payment networks.

Despite these measures, no online platform can guarantee absolute security against all threats. You also play a role in keeping your account secure: use a strong, unique password, do not share your login details and contact support immediately if you suspect your account has been accessed without your permission.

9.Your Rights Over Your Data

As a batpor player, you have the following rights in relation to your personal data. To exercise any of these rights, contact batpor support through live chat or by emailing [email protected].

• Right to access: You can request a copy of the personal data batpor holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If any personal information held on your account is inaccurate or out of date, you can ask us to correct it. Some corrections — such as name changes — may require supporting documentation.
• Right to deletion: You can request that your personal data be deleted. This right is subject to limitations where data must be retained for legal, financial or fraud-prevention reasons. We will explain clearly what can and cannot be deleted and why.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to withdraw consent: Where data processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time from your account settings or by contacting support.

batpor will not charge a fee for reasonable data access requests. We will acknowledge your request promptly and aim to respond in full within a reasonable period. If a request is very broad or complex, we will explain the timeline and reason for any delay.

10.Children and Minors

batpor is strictly an adult platform for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

If you are a parent or guardian and believe that a minor has registered on batpor, please contact support immediately. We will investigate and, if confirmed, close the account and delete the associated personal data — with the exception of records that must be retained for fraud investigation or legal compliance purposes.

We encourage parents and guardians to use device-level parental controls and internet filtering tools to prevent minors from accessing online gaming platforms, including batpor.

11.Communication Preferences

batpor may send you communications relating to your account and to promotional offers. These fall into two categories:

• Service communications: Messages about your account — including transaction confirmations, security alerts, verification requests and support responses. These are essential to your account and cannot be turned off while your account is active.
• Promotional communications: Messages about bonuses, new games, VIP offers, cricket betting promotions and PSL-related offers. These are optional and can be turned off at any time from your account notification settings. You can also contact support to request removal from all marketing communications.

batpor will never send unsolicited commercial messages to people who have not registered an account. If you receive a message claiming to be from batpor and you did not register, please do not click any links and contact us so we can investigate.

batpor will never contact a self-excluded player with promotional messages during their exclusion period. If you have set self-exclusion under our Responsible Gaming tools, marketing communications are suspended for the duration of your exclusion.

12.Updates to This Privacy Policy

batpor reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they affect how your data is used in a significant way — registered players will be notified by email or in-platform notification before the changes take effect.

The date at the top of this page reflects the most recent revision. We recommend reviewing this policy periodically, particularly after receiving a notification of changes.

Your continued use of batpor after the effective date of any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with an update, you should stop using the platform and request account closure before the change takes effect.

13.Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or want to report a privacy concern, please contact the batpor support team. We are available 24/7 through live chat on the platform.

• For data access or correction requests, contact support with your registered email address and a description of your request.
• For account deletion or data removal requests, contact support from your registered account.
• For concerns about how your data has been handled, raise the issue through support in the first instance. We take all privacy concerns seriously and will investigate and respond.